– Program Manager

– E-learning Management Specialist
– E-learning Coordinator
– Web Developer
– Instructional Designer
– Technical Support Specialist

Program Manager:
Responsibilities:

– Submitting accreditation requests to relevant authorities and coordinating all activities related to the validity and continuity of accreditations, including preparation, follow-up, and reporting according to accreditation standards and procedures.
– Administrative oversight of the company’s platforms and compliance with governance system obligations.
– Performing tasks related to collecting, interpreting, maintaining, and tracking accreditation and evaluation data/information.
– Providing support and consultation to instructional and course designers regarding virtual course design.
– Reviewing scientific materials on the platform to ensure their reliability and legal and ethical compliance.
– Collaborating with training and education experts to identify supporting courses that enhance programs aligned with learners’ needs.
– Supervising the operation and readiness of educational platforms and resolving any administrative or technical issues to facilitate learning.
– Leading collaboration and content development with Subject Matter Experts (SMEs) to produce e-learning modules aligned with program goals and educational principles.
– Participating in the development and management of applicable policies, strategic plans, goals, and programmatic activities related to the center’s initiatives.

E-learning Management Specialist
Responsibilities:

– Providing coordination and technical support before and during virtual class sessions.
– Responsible for operating the virtual classroom platform to deliver sessions using various delivery methods.
– Preparing welcome and closing messages for students, including instructions on platform tool usage.
– Scheduling classes, breakout sessions, and conferences.
– Managing and uploading course materials, tools, and documents for learners to access.
– Coordinating with trainers to ensure sessions are free from technical or administrative issues and preparing the learning environment appropriately.
– Coordinating with technical experts to resolve incidental issues for both trainers and trainees.
– Conducting “technical checks” with registered trainees prior to session broadcasts.

Web Developer
Responsibilities:

– Writing well-designed, testable, and efficient code using best software development practices.
– Creating website layouts/user interfaces using standard HTML/CSS practices.
– Maintaining and integrating data from various back-end services and databases.
– Gathering and refining specifications and requirements based on technical needs.
– Responsible for maintaining and expanding features and services.
– Collaborating with web designers to align with the visual design intent.
– Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
– Implementing website updates.
– Backing up website files to local directories for recovery.
– Identifying and fixing issues detected via user feedback and testing.
– Reviewing code to ensure compatibility with browsers, devices, or operating systems.

Instructional Designer
Responsibilities:

– Developing and designing courses and curricula.
– Editing and enhancing online learning materials.
– Creating learning experiences and environments.
– Designing learning activities, assignments, and assessments.
– Creating computer-based training (CBT) modules and storyboards.
– Developing instructor manuals, evaluation forms, and other teaching tools.
– Collaborating with subject matter experts to develop course content.
– Managing online learning communities.
– Analyzing, updating, and refining existing online content.
– Training instructors, students, and staff on how to use learning technologies.
– Facilitating discussion and collaboration through social media.
– Keeping up to date with best practices in instructional design.
– Writing scripts for video and audio content.
– Working with technical staff to troubleshoot user-reported issues.

Technical Support Specialist
Responsibilities:

– Identifying hardware and software solutions.
– Troubleshooting technical issues.
– Resolving network issues when outages occur.
– Installing and configuring hardware and software.
– Communicating with clients to quickly identify problem causes.
– Providing timely and accurate customer feedback.
– Guiding clients through a series of steps to resolve issues.
– Following up with clients to ensure resolution.
– Replacing or repairing necessary components.
– Supporting the deployment of new applications.
– Providing procedural documentation and guidance.
– Testing and evaluating new technologies.
– Performing electrical safety checks on equipment.