Beneficiary Satisfaction Measurement Mechanism
Trainer Satisfaction Survey
Dear Trainer,
As part of Noor Al-Aziziya Health Training Center’s commitment—represented by the Quality and Performance Measurement Department—to delivering the best e-training services, we have designed this questionnaire to assess your satisfaction with our services.
👉 [Click here]
Trainee Satisfaction Survey
Dear Trainee,
As part of Noor Al-Aziziya Health Training Center’s commitment—represented by the Quality and Performance Measurement Department—to delivering the best e-training services for you, we have designed this questionnaire to assess your satisfaction with our services.
👉 [Click here]
Mechanism for Measuring Beneficiary Satisfaction (Trainers and Trainees)
Noor Al-Aziziya Health Training Center regularly evaluates the satisfaction of its beneficiaries—whether trainers or trainees—with the aim of continuous improvement and performance development.
Objective of Measuring Beneficiary Satisfaction
We assess beneficiary (trainer and trainee) satisfaction with the e-training experience through structured surveys. These are completed by beneficiaries and analyzed by the center’s team to support data-driven decisions aimed at improving service quality. The surveys cover several key aspects aligned with the center’s goals and the training services provided, including:
1. Availability and Accessibility of E-Services
This section measures the beneficiary’s experience with the e-learning systems used and how easy it was to access and navigate the services.
2. Feedback on the Training Content
This axis helps us understand the beneficiaries’ opinions about the strengths and weaknesses of the training content, including any obstacles that prevented them from fully benefiting from it.
3. Accuracy and Reliability of Training Materials
This section evaluates the accuracy and reliability of the training content and the extent to which it engages the learner and supports training outcomes.
4. General Impressions
This area explores overall impressions of the center’s communication, awareness of support services, and accessibility of academic, technical, and administrative assistance.
Timing of Measurement Tool Implementation
The satisfaction level is measured via an online link sent to both trainees and trainers at the end of each course. This aims to collect feedback on the training programs, trainer performance, and suggestions for enhancing the effectiveness of future courses.
Utilizing the Results
Use the results to enhance and improve training plans
Increase efficiency and performance quality in alignment with quality standards and beneficiary satisfaction
Address challenges and overcome obstacles faced by beneficiaries