Technical and Educational Support Policy
The purpose of the Technical Support Policy is to clarify the procedures and information related to providing technical support services to beneficiaries of Noor Al-Aziziya Health Training Center, in order to assist them when technical issues hinder the continuation of the training process.
Noor Al-Aziziya Health Training Center is committed to providing continuous technical and educational support to both trainers and trainees throughout the training program to ensure the training process is carried out with the highest possible quality and efficiency, as follows:
Academic Support and Assistance:
Providing technical and educational assistance to trainers and trainees during the live (synchronous) sessions, where the center commits to assigning a session manager to organize, support, and resolve any issues.
Trainers assist trainees by answering questions and clarifying the academic content.
The session manager supports trainees with technical aspects to ensure they can attend from the beginning of the lecture and maximize their benefit from the training.
The center requires the session manager to inform trainees of the necessary registration and attendance requirements and ensure the completion of data needed to issue certificates.
The center displays its official contact channels to assist trainees in resolving any issues related to accessing the course or receiving their certificate.
Technical and Educational Support Policy
This support is provided to both faculty members and learners throughout the duration of the study period.
We are committed to providing technical and academic support to all users of the e-learning system across all programs through the available and published channels on the official website.
Guidelines and Etiquette for Users:
Clearly explain the issue to the technical or educational support representative through any available channel.
Maintain respectful and professional communication.
Refrain from offensive language.
Avoid engaging in political or religious discussions.
Guidelines and Etiquette for Support Representatives:
Respond to user inquiries professionally and within the expected timeframe for each channel.
Maintain respectful and appropriate dialogue.
Refrain from offensive or disrespectful behavior.
Avoid engaging in political or religious discussions.
Technical and Educational Support Coverage:
We provide support for all e-learning systems, including:
Learning Management Systems (LMS)
Virtual Classrooms
Support Channels:
Direct Phone Number: 0560476037
Available Sunday to Thursday, from 8:00 AM to 12:00 PM
Email: info@noorazizia.sa
Available 24/7, responses provided during official working days
User Guide Page: Contains detailed instructional resources.
FAQ Page: Includes solutions to the most common problems and how to resolve them.
In case of any issue disrupting the learning process, please contact us directly at:
📞 0560476037